Guest Relations Associate
Guest Relations Associate
Location: Retreat Ranch – Marble Falls, TX
Hours: 12-18 hours per week*
Schedule: Primarily Thursday–Saturday(weekend availability required). Sundays optional. Occasional weekday shifts as needed.
About the Role
We’re looking for a reliable, warm, detail-obsessed Guest Relations Associate to help create an exceptional experience for our retreat guests from arrival to departure.
This is not a sit-behind-a-desk job. You’ll be moving, inspecting, greeting, organizing, folding, stocking, and making sure every corner of the property reflects the high standard we’re known for.
If you love hospitality, notice the little things, and take pride in keeping things polished and organized - this could be a great fit.
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Key Responsibilities
Guest Arrival & Experience
- Conduct full property walk-through inspections prior to guest arrival
- Ensure accommodations, common spaces, and amenities are guest-ready
- Greet and check in all guests with warmth and professionalism
- Answer guest questions and provide on-site support throughout their stay
On-Site Boutique & Retail
- Manage boutique store during guest stays
- Process guest purchases (POS system)
- Monitor, organize, and track inventory
- Restock and maintain clean, visually appealing retail displays
Property Upkeep During Stay
- Wash, fold, and restock pool towels
- Wipe down tables and shared surfaces
- Tidy common areas Keep boutique/store clean and organized
- Assist with light operational tasks as needed
Administrative Support
- Must be comfortable with computer work including spreadsheets, miscellaneous tasks as well as social media posting/managing
- Inventory tracking
- Light reporting and communication tasks and miscellaneous computer projects during shift
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Skills & Qualifications
- Strong attention to detail (you notice what others miss)
- Warm, confident, and professional communication skills
- Hospitality mindset - you genuinely enjoy serving guests
- Ability to work independently without constant direction
- Organized and systems-oriented
- Comfortable using basic computer systems and POS software
- Physically able to walk the property, carry towels, and stay active during shifts
- Reliable transportation
- Must be dependable and punctual
- Weekend availability required (Thursday–Saturday)*
- Must also be computer literate and social media savvy.
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Who This Is Perfect For
- Someone who loves boutique hospitality
- Someone who enjoys being part of a retreat environment
- Someone who takes pride in maintaining high standards
- Someone who thrives in a calm but fast-paced environment
*There are a handful of weeks throughout the year with no retreats and generally those weeks do not have hours or minimal hours. Typically a couple weeks in July, August and December.
Email resume and references and questions to: info@theretreatranch.com
Images
Additional Info
Job Type : Part-time
Education Level : High School
Experience Level : Mid to Senior Level
Job Function : Administrative, Customer Service
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