Position Overview:
We are seeking a friendly, outgoing, and professional Guest Service Agent to be the welcoming face of our property. In this role, you’ll provide exceptional service to our guests from check-in to check-out, ensuring a memorable experience every step of the way. If you love creating positive guest interactions and thrive in a fast-paced environment, we’d love to meet you!

Key Responsibilities:

• Greet guests warmly and assist with check-in and check-out processes.

• Handle guest inquiries, requests, and concerns promptly and professionally.

• Manage reservations, cancellations, and modifications accurately.

• Process payments and maintain accurate records.

• Operate the on-site gift shop, including assisting customers with purchases, restocking merchandise, and maintaining a clean shop environment.

• Provide information about property amenities and services.

• Communicate effectively with housekeeping, maintenance, and other departments to ensure guest needs are met.

• Maintain a clean and organized front desk and gift shop area.

• Follow company policies and procedures, including safety and security protocols.

Qualifications:

• Previous customer service or hospitality experience preferred, but not required.

• Excellent communication and interpersonal skills.

• Strong attention to detail and organizational abilities.

• Ability to multitask and stay calm under pressure.

• Proficient in basic computer skills 

• Flexible availability, including evenings, weekends, and holidays.

• Positive attitude and passion for creating great guest experiences.

Perks:

• Affordable Healthcare Plans

• Employee Meals

• Work Camp spots available 

For applications or employment questions please email aellett@canyonoftheeagles.com or call 512.334.2069